FREQUENTLY ASKED QUESTIONS
Q. What does your company do?
A. We eliminate your water intrusion related issues! This can be associated with the following building components:
Roof Systems of all types
Skylights
Window Systems
Curtain Wall Systems
Patios/Balconies
Stone/Masonry/Synthetic Veneers and Walls
Parking Garages
Basements
Elevator Pits
(and many more)
“If it involves water intrusion….we can resolve it!”
Q. Can your company provide a full building envelope and/or restoration to my property?
A. Absolutely!
Q. What type of commercial buildings do you work on?
A. Every type. From single story Retail to Commercial high rises. As well as Medical, Industrial, Multi-Family….you name it.
Q. Do you re-roof entire buildings?
A. No. We focus solely on eliminating water intrusion and do not do entire roof replacements.
*There are however, many roof coating options available to you that will significantly extend the life expectancy of your roof system. Feel free to schedule a site visit to determine if your roof system is a candidate for this process.
Q. Does your company address plumbing leaks?
A. No. We resolve leak issues typically associated with weather related events.
Q. Does your company repair the interior damage caused by a leak issue (carpet, sheetrock, painting, etc.)?
A. No. All of our repairs typically involve the exterior of a building. We do, however, routinely provide containment alternatives and solutions that involve a building’s interior. The following are interior related examples:
A. We eliminate your water intrusion related issues! This can be associated with the following building components:
Roof Systems of all types
Skylights
Window Systems
Curtain Wall Systems
Patios/Balconies
Stone/Masonry/Synthetic Veneers and Walls
Parking Garages
Basements
Elevator Pits
(and many more)
“If it involves water intrusion….we can resolve it!”
Q. Can your company provide a full building envelope and/or restoration to my property?
A. Absolutely!
Q. What type of commercial buildings do you work on?
A. Every type. From single story Retail to Commercial high rises. As well as Medical, Industrial, Multi-Family….you name it.
Q. Do you re-roof entire buildings?
A. No. We focus solely on eliminating water intrusion and do not do entire roof replacements.
*There are however, many roof coating options available to you that will significantly extend the life expectancy of your roof system. Feel free to schedule a site visit to determine if your roof system is a candidate for this process.
Q. Does your company address plumbing leaks?
A. No. We resolve leak issues typically associated with weather related events.
Q. Does your company repair the interior damage caused by a leak issue (carpet, sheetrock, painting, etc.)?
A. No. All of our repairs typically involve the exterior of a building. We do, however, routinely provide containment alternatives and solutions that involve a building’s interior. The following are interior related examples:
Mechanical Rooms
Equipment Rooms
Elevator Pits
Elevator Pits
Commercial Kitchen areas which are above an occupied or tenant space.
Floor Penetrations, Etc.
Q. Are you fully insured?
A. Yes. We provide all of our customers with current GL, WC, Auto, and Excess Umbrella coverages to meet industry standard requirements. Our insurance agent will email you all the certificates of insurance (COI). Any special language your property may require can be added to all COI’s. All certificates are emailed prior to the commencement of any scheduled and approved repairs.
Q. How soon can an estimator be scheduled?
A. The scheduling process varies. We can usually respond to a work order request or RFP within 24-48 hrs.
Q. What are your billing processes?
A. Upon completion of repairs, a status report and invoice are emailed to management. A paper copy invoice can also mailed.
Q. What are your terms for payment?
A. This will vary depending upon the project size. We will, however, work with a customer’s individual preference as much as possible.
Q. What is your warranty policy?
A. Our standard warranty is (1) year from the date of substantial completion, unless otherwise noted and/or agreed upon. This too can vary significantly. Depending upon the scope and materials used, we can provide manufacturer's warranties ranging from 1-20 plus years. Our labor warranties range from 1-5 years.
Q. What is covered under your warranty?
A. Materials and Labor.
Q. Do you charge for estimates?
A. Never!
Q. Do you perform repairs on weekends and afterhours?
A. Yes! We will work with our customers to minimize tenant disruptions as much as possible.
Q. What areas do you service?
A. North Texas.
Q. How long have you been in business?
A. Since 1989.
Q. I manage a Hospital/Medical facility. Can you assure me the patients will not be inconvenienced or disturbed? This is a sensitive area!
A. Absolutely! We work at many of these types of facilities on a daily basis. We fully understand the sensitivity of these environments and will do whatever is necessary to maintain your patients and tenants privacy.
THE SOURCE FOR ALL OF YOUR WATERPROOFING NEEDS
Commercial • Multi-Family • Industrial